Customer Success Director
Posted on Sunday, March 26, 2023
Aera Technology is the Decision Intelligence company. We deliver innovation and services that enable enterprises to operate sustainably, intelligently, and efficiently. Our platform, Aera Decision Cloud™, integrates with your existing systems to digitize, augment, and automate decisions in real time. Aera helps enterprises around the world transform decision making – delivering millions of recommendations that have resulted in significant revenue gains and cost savings for some of the world’s best-known brands.
We are looking for an exceptional Customer Success Director to lead our customers toward self-sufficiency and success using Aera's platform. The ideal candidate will drive end-user adoption, measure and deliver the platform's impact, define customers' decision intelligence roadmap, and ensure overall customer satisfaction. The Customer Success Director will also work with Aera's Client Partners, product and delivery organization to identify opportunities to expand client usage, organize and orchestrate client engagement governance, and enable customers and partners to build their Center of Excellence around Aera.
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