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Community Manager

Armis Security

Armis Security

Marketing & Communications
United States · Canada · Mexico
Posted on Friday, June 14, 2024

Armis is looking for a few of the very best people in their field to join our A-team of big thinkers, doers, movers, and shakers. This unique opportunity truly offers the best of all worlds—start up culture, enterprise level benefits and security, and top pay for the industry. Got your attention yet? Good, keep reading, it only gets better.

Ok, so what exactly does Armis do?

Connected assets are growing at an explosive rate, across every industry and every geo. In today’s world of smart devices and BYOD, these assets come from every direction and are found in every possible environment and industry. And they’re critical to success for every enterprise. And because every single asset represents a very real potential vulnerability, they’re also the last line of defense against today’s sophisticated cyber criminals.

Armis gives companies of every size—across every industry and geo—complete asset visibility, contextual intelligence, and continuous security. We have partnerships and integrations with the planet’s leading tech and cybersecurity players. And we’re building an incredibly smart and diverse global team of thought-leading technologists, creative visionaries and proven game changers who are ready to take Armis to the next level.

Location: This is a remote position and we are considering candidates from any major hub in North America

We are seeking a forward-thinking Community Manager to join our dynamic team. If you are a tech-savvy professional with experience building customer communities and user groups, social media, PR, and promotional events, we would love to meet you.

**Position Overview:**

The ideal Community Manager will possess exceptional cross-functional collaboration skills and the ability to create engaging and unique content. Being a ‘people person’ with excellent customer empathy is crucial. You should also have the capacity to moderate community conversations effectively. Ultimately, you will be the face and voice of our brand, managing all Community communication effortlessly.

**Responsibilities:**

  • Collaborate with Product Management, Support, Marketing, and Communications to deliver engaging events, articles, and videos
  • Create systems in which customers receive timely responses to questions and ideas
  • Initiate customer research regularly to discover strengths and gaps
  • Monitor and report on feedback and online reviews
  • Liaise with Development and Sales departments to stay informed about new features and products
  • Build relationships with customers, potential customers, and industry professionals
  • Stay updated on trends in Digital Customer Experience and Community Management

**Minimum Requirements:**

  • 5+ years of experience as a community manager
  • Proven experience launching community initiatives (e.g., building an online forum, launching an ambassador program, creating an event series, and writing an email newsletter)
  • Ability to identify and utilize relevant community metrics (e.g., repeat attendance at events)
  • 2+ years of experience in event management and event planning
  • 2+ years of experience with content management and identification (i.e., identifying gaps in content)
  • Excellent verbal and written communication skills
  • 2+ years of experience in user research, including customer interviews, user journey mapping, and creating user personas
  • Hands-on experience with brand management through social media
  • Ability to monitor website traffic and customer engagement through metrics and interpret those metrics

**Preferred Qualifications:**

  • Expertise in community administration and building pages
  • Strong design instincts
  • Experience in Cyber Security or SaaS start-ups
  • BSc degree in Marketing or a relevant field
  • CCXP

Salary range guidance for this position is: $114,500 -$154,500

Bonus and Pre-IPO Equity

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. stipend for transit/parking, bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

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