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IT Help Desk Technician

Avant

Avant

IT
Chicago, IL, USA
Posted on Thursday, August 10, 2023

Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information.

Responsibilities:

  • Must be available to work a flexible schedule, ability to work overtime is a must for this role.

  • Hardware and software installations and troubleshooting

  • Day to day help desk support

  • Document support and operations policies and procedures

  • Asset tagging and management of inventory

  • Re-imaging of laptops and desktops and software deployment

  • Computer deployment and setup of desks for new and existing employees

  • Execute projects to improve systems and operation

  • Ability to support remotely

  • Other IT tasks as directed by Manager

Qualifications:

  • 1+ years of hands on technical support experience

  • Basic network knowledge

  • Ability to work without direct supervision

  • Ability to lift and carry up to 50 lbs

  • Ability to handle on-call work on a rotating basis

  • Extensive knowledge of troubleshooting

  • Experience desktop imaging and auto deployments

  • Knowledge of IT inventorying methods and organization

  • Hands on experience of windows Administration and Management

  • Experience Google apps administration is a plus


Why Avant is a fit for you:

At Avant, we believe our values make a difference:

We value, support, and help each other grow

We are committed to active inclusion and diversity

We are transparent and believe the best idea wins

We succeed when our customers succeed

We get sh!t done… responsibly

And we keep it fun!

We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.

Check out our Avant Blog!

We believe that a diverse set of backgrounds and experiences helps us create the most innovative solutions for our customers. We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description. If you’re passionate about our mission and aligned to our values, we hope you’ll come contribute to our awesome culture.

Why Avant is the place for you:

At Avant, we believe our values make a difference:

Authenticity. We show up to work as our whole selves and make sure others can too.

Collaboration. We can only succeed when we do so as a team.

Problem-Solving. The harder the problem, the more satisfying the solution.

Customer. We are all owners of the customer experience.

Initiative. Plan. Adapt. Get Sh!t Done.

We believe that great ideas come from anyone and anywhere, that everyone is an owner who drives change, and that we have more fun when we work together. We're problem solvers who love collaborating with intelligent and highly-motivated people to reshape the face of digital banking. Avant offers terrific perks and benefits, fun social events with employees who actually like hanging out together, and a flexible growth environment where trying your hand at new projects and being the active owner of your career path is encouraged and supported.

Some of our benefits include:

  • Choice of great Medical, Dental, and Vision Insurance Plan options

  • 401(k) Match

  • Unlimited Paid Time Off

  • Flexible Work Environment

  • Generous Paid Parental Leave

  • Lunch Allowance (Fooda) and In-office Snacks

  • WFH Stipends for our Remote Employees

  • Access to LinkedIn Learning for Professional Development

  • No Meeting Wednesdays - (a.k.a. planned time to Get Sh!t Done)

  • Summer Fridays

  • Fun In-Office and Virtual Social Events

  • And who doesn’t love the swag

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you’re fully vaccinated upon your start date or before working in or visiting our Chicago office. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Subject to applicable law and requests for accommodation.