Associate, Account Management Strategy



Sales & Business Development
Chicago, IL, USA
Posted on Saturday, April 6, 2024

Avant is adding to our Account Management Strategy team! We are looking for an entrepreneurial, self-driven candidate who is passionate about problem solving and interested in making a difference. This person will be a key member of our account management team and responsible for supporting the development and tracking of our end to end account management and servicing strategy. If you are looking for an opportunity to join a great team where you can be yourself, deepen your skills and experiences, and find new areas of inspiration then consider a career at Avant!

What you do at Avant

  • Develop customer segmentation models and design contact and treatment strategies (i.e. credit line increase/decrease, APR adjustment, overlimit authorization, etc.) by working with large, structured, and unstructured datasets.

  • Develop business cases, assess the impact and track the outcome of said strategies

  • Maintain and update the account management and credit policy and procedure to reflect the new strategy changes

  • Use quantitative and analytical techniques to balance customer and business impact of strategies, build financial models to foresee the long term strategy impact to business KPIs

  • Implement tests to drive strategy enhancement and optimization.

  • Design rich data visualizations to communicate complex ideas to business leaders and executives. Collaborate with key stakeholders across lines of business to improve, execute, and effectively communicate significant analyses that identify meaningful trends and opportunities across the business.

  • Prepare, analyze, and summarize various weekly, monthly, and periodic strategy results for use by various key stakeholders, creating reports, specifications, instructions, and flowcharts.

  • Assess and address issues to identify and implement improvements toward efficient account management and servicing operations.

Why you are a fit for Avant

  • Bachelor's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering. Master is a plus

  • Experience with analyzing large datasets and ability to deliver insights and recommendations to executive leadership

  • Proficient with writing SQL queries, Python/R, Power BI, Tableau, Looker, Excel, and PowerPoint

  • 2+ years of experience in any analytics discipline. Experience in consumer finance, credit cards and personal loans preferred.

  • Strong analytical, problem solving, and critical thinking skills

  • Ability to initiate and drive projects to completion with minimal guidance

  • Intellectual curiosity and aptitude to pick up new technical skills and domain knowledge

  • An inquisitive, logical mindset with an attention to details- they matter!

  • Strong written and oral communication skills with both technical and non-technical audiences

Check out our Avant Blog!

We believe that a diverse set of backgrounds and experiences helps us create the most innovative solutions for our customers. We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description. If you’re passionate about our mission and aligned to our values, we hope you’ll come contribute to our awesome culture.

Why Avant is the place for you:

At Avant, we believe our values make a difference:

Authenticity. We show up to work as our whole selves and make sure others can too.

Collaboration. We can only succeed when we do so as a team.

Problem-Solving. The harder the problem, the more satisfying the solution.

Customer. We are all owners of the customer experience.

Initiative. Plan. Adapt. Get Sh!t Done.

We believe that great ideas come from anyone and anywhere, that everyone is an owner who drives change, and that we have more fun when we work together. We're problem solvers who love collaborating with intelligent and highly-motivated people to reshape the face of digital banking. Avant offers terrific perks and benefits, fun social events with employees who actually like hanging out together, and a flexible growth environment where trying your hand at new projects and being the active owner of your career path is encouraged and supported.

Some of our benefits include:

  • Choice of great Medical, Dental, and Vision Insurance Plan options

  • 401(k) Match

  • Unlimited Paid Time Off

  • Flexible Work Environment

  • Generous Paid Parental Leave

  • Lunch Allowance (Fooda) and In-office Snacks

  • WFH Stipends for our Remote Employees

  • Access to LinkedIn Learning for Professional Development

  • No Meeting Wednesdays - (a.k.a. planned time to Get Sh!t Done)

  • Summer Fridays

  • Fun In-Office and Virtual Social Events

  • And who doesn’t love the swag

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you’re fully vaccinated upon your start date or before working in or visiting our Chicago office. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Subject to applicable law and requests for accommodation.