Manager, Fraud Operations



Accounting & Finance, Operations
Chicago, IL, USA
Posted on Tuesday, June 4, 2024

As a Fraud Risk Manager at Avant, you will play a pivotal role in managing enhancing operational efficiencies, managing risk, and supporting strategic decision-making through robust data analysis and innovative problem-solving. You will oversee critical work streams within our operations organization, driving project initiatives from conception to execution.

What you'll do at Avant:

  • Manage day-to-day Fraud Investigations teams, ensuring operational effectiveness and regulatory compliance.

  • Oversee alert/case volumes, fraud claim referrals, and provide ongoing coaching, guidance, and training to the Fraud staff.

  • Identify and address gaps in current systems, policies, products, and strategies, reducing risks with managerial support.

  • Utilize critical thinking to investigate fraudulent activity, including complex loan and card cases, documenting appropriate evidence and recommendations.

  • Generate and analyze key metrics and reports to gauge the effectiveness of the fraud investigations process.

  • Develop and update procedures related to Fraud investigations, ensuring they are within applicable laws and standards.

  • Establish operational metrics for system and team performance monitoring, aiding in managerial reporting.

  • Identify and address gaps in current systems, policies, products, and strategies, reducing risks with managerial support.

  • Cultivate strong collaborative relationships with Product, Support, and Engineering teams to bolster risk management efforts.

Why you are a fit for Avant:

  • Bachelor’s degree and 3 to 5 years of experience in Financial Banking Fraud Operations, Fraud Investigations, or Financial Crimes, or payments fraud with strong knowledge of fraud typologies, CIP, and KYC requirements and regulations or relevant experience and 2-3 years of management experience.

  • Highly analytical with advanced proficiency in Excel and SQL

  • Demonstrating aptitude for conducting quantitative and qualitative analyses of large and complex data as it relates to the project requirements in the financial crimes space;

  • Superior execution skills with attention to detail and focus on clear, realistic action steps and timelines.

  • Exceptional skills in written and verbal communication, presentation, information synthesis, and making clear, concise action recommendations.

Check out our Avant Blog!

We believe that a diverse set of backgrounds and experiences helps us create the most innovative solutions for our customers. We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description. If you’re passionate about our mission and aligned to our values, we hope you’ll come contribute to our awesome culture.

Why Avant is the place for you:

At Avant, we believe our values make a difference:

Authenticity. We show up to work as our whole selves and make sure others can too.

Collaboration. We can only succeed when we do so as a team.

Problem-Solving. The harder the problem, the more satisfying the solution.

Customer. We are all owners of the customer experience.

Initiative. Plan. Adapt. Get Sh!t Done.

We believe that great ideas come from anyone and anywhere, that everyone is an owner who drives change, and that we have more fun when we work together. We're problem solvers who love collaborating with intelligent and highly-motivated people to reshape the face of digital banking. Avant offers terrific perks and benefits, fun social events with employees who actually like hanging out together, and a flexible growth environment where trying your hand at new projects and being the active owner of your career path is encouraged and supported.

Some of our benefits include:

  • Choice of great Medical, Dental, and Vision Insurance Plan options

  • 401(k) Match

  • Unlimited Paid Time Off

  • Flexible Work Environment

  • Generous Paid Parental Leave

  • Lunch Allowance (Fooda) and In-office Snacks

  • WFH Stipends for our Remote Employees

  • Access to LinkedIn Learning for Professional Development

  • No Meeting Wednesdays - (a.k.a. planned time to Get Sh!t Done)

  • Summer Fridays

  • Fun In-Office and Virtual Social Events

  • And who doesn’t love the swag

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you’re fully vaccinated upon your start date or before working in or visiting our Chicago office. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Subject to applicable law and requests for accommodation.