Professional Services - Resident Engineer



Sales & Business Development
Posted on Wednesday, June 21, 2023

Cohesity is on a mission to radically simplify how organizations secure and manage their data, while unlocking limitless value. As a leader in data security and management, we make it easy to secure, protect, manage and derive value from data—across the data center, edge, and cloud. At Cohesity, we're a group of builders and go-getters who are committed to doing the right thing. We encourage you to come as you are, as our differences make us stronger.

We’ve been named a Leader by multiple analyst firms and are prominently featured in the Forbes Cloud 100 and CRN’s Coolest Cloud companies.

Join us and we'll lead the way together.

Job Mission:

We are looking for expert Professional Services specialists to craft, build, and execute programs that enable partners and customers to deploy our secondary storage solutions
The ideal candidate is someone who has considerable experience both implementing technical solutions as well as enabling others to do so through training and documentation. These practices will not only focus on the Day 0 experience of installing the solution but also
Integrate it with the applications and operations. In addition to building these solutions, this role will also spend considerable time validating these procedures in the field and guiding partners and customers on how to apply these in their environment.

Based: Parma, Italy


Overview - You will be working with engineering, systems engineers, tech marketing specialists, and customer support to build out professional services practices (installation, integration, applications, migration, scripting) to be used by partners and customers.

Implementation -
● Deliver professional services to Cohesity customers
● Act as onsite manager for key / high-profile implementations
● Cohesity System Installation Development & Documentation -
● Write and validate the implementation/integration standard methodologies
● Build knowledgebase articles for design and deployment tips
● Develop pre-installation survey and planning documents to prepare for install
● Develop workflows to validate implementations
● Develop sample post-deployment documentation (run books, pre-deployment templates,
● Conduct beta testing of procedures for new offerings in the field
● Provide feedback to engineering on ways to improve the implementation experience

Knowledge Sharing -
● Convert standard methodologies into a training curriculum
● Deliver hands-on training in small-group formats
● Mentor trainees in the field
● Assist in the creation of certification exam questions
● Assist in training the field during new product introductions
● Conduct webinars for introductory and ongoing training

● Bachelor’s degree in Computer Science, Engineering or equivalent experience
● Minimum 4 years of IT experience
● Experience in these technical areas is required
○ Operating Systems – Linux, Windows
○ Data Protection
○ Server Virtualization (VMware, Hyper-V, Nutanix)○ Oracle, SQL, Data Migration
○ BIOS level bootstrap OS installation
○ Disks – SSD NVME, HDD, SSD M2
○ 10 Gb Network cabling
○ Basic TCP/IP Networking – IPv4, DNS, NTP, Firewall

● Additional experience in these areas is helpful:
○ Public Cloud Infrastructure (AWS, Azure, GCP)
○ Public Cloud Storage (AWS S3, AWS Glacier, Azure Blob)
○ Network Dedicated Storage
○ Sophisticated Networking – IPv6, LACP, Tagged VLANs
○ Disaster Recovery/Business Continuance
○ Data Replication
○ Data De-duplication
○ Other Database Types - Protection and Recovery
○ Scripting (bash, Python, PowerShell)
○ Automation using REST API
○ Technical drawings using Visio or equivalent application
○ Hardware experience with qualified vendor systems: HPE, Cisco, Dell, Fujitsu,

● Superb communication and project-related skills are also required
○ Strong verbal communication/presentation skills
○ Strong written skills and the ability to detail
○ The ability to guide others and make them successful
○ Self-starter with excellent organization and time leadership skills
○ The ability to manage projects and to drive to a deadline

Must be Fluent Italian.

Based: Parma, Italy

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.


Cohesity may require employees who enter its offices to be fully vaccinated against the COVID-19 virus and to provide documented proof thereof. Cohesity will comply with applicable law regarding the reasonable accommodation of individuals who are not vaccinated because of a sincerely held religious belief, disability or medical condition. This vaccination requirement does not apply to employees who work remotely and do not enter Cohesity offices.