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Site Reliability Engineer

Cohesity

Cohesity

Software Engineering
Heredia Province, Heredia, Costa Rica
Posted on Dec 15, 2023

Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.

Join us on our mission to shape the future of our industry.


Site Reliability Engineering at Cohesity

As an SRE at Cohesity, you will work within our Customer Support organization, supporting and resolving data protection issues on traditional platforms and databases. We are seeking passionate technical support engineers who possess deep technical expertise, excellent troubleshooting experience, outstanding customer service, and great communications skills. You will work with other engineers from our global team to ensure our customers receive the highest level of support possible!
English Fluency is Required: Effective spoken and written business communication skills are needed for business communications such as support calls, technical customer conversations, technical documentation, correspondence, presentations, negotiations, socializing and meetings.

Our SRE opportunity will require working staggered days covering the weekends (Tuesday to Saturday OR Sunday to Thursday).

Primary Job Responsibilities:
  • Responsible for deployment, maintenance and operations on Cohesity clusters deployed worldwide.
  • Develop scripts and framework for automating repetitive tasks.
  • Debug issues with backups on Microsoft Hyper-V, VMware vSphere and Linux KVM hypervisors.
  • Provide support on clusters deployed in cloud platforms like Amazon Web Services, Microsoft Azure and Google Cloud Platform.
  • Write scripts using bash or python for log capture and analysis on large clusters.
  • Proactively monitor and manage the availability of clusters and associated applications.
  • Perform performance analysis, tuning and provide recommendations on issues and suggest cluster expansion if required.
  • Define and lead changes to the Cohesity Data platform to product engineering teams based on feedback from deployments.
  • Provide support for issues pertaining to Powershell cmdlets and RESTful APIs and provide scripts for automating tasks on Cohesity Data Platform.
  • Work on debugging and resolving technical issues with the CentOS Platform.
Required Skills:
  • Bachelor's degree with 2+ years of experience or Master’s degree specializing in storage, networking or virtualization.
  • Experience with Python, bash or Powershell.
  • Deep understanding of Linux platform and ability to identify and resolve issues with the Linux kernel associated with storage, networking, compute and memory.
  • Ability to analyze system diagnostics and clearly articulate issues.
  • Good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash.
  • Experience with remote file access protocols, including NFS, SMB (CIFS).
  • Strong experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp).
Additional Skills (Nice to Have):
  • Experience working with a distributed file system.
  • Performance analysis experience.
  • CentOS Linux Platform Architecture experience.
  • Experience debugging complex, serialized, multi-threaded code.

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [email protected] for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.