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Application/Field Service Engineer (South Korea)

Formlabs

Formlabs

Singapore
Posted on Tuesday, June 6, 2023

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, manufacturer and artist in the world.

Formlabs is looking for a smart team player for our expansion in South Korea. This is a hybrid role with dual responsibility as an Application Engineer and a Field Service Engineer.

In your capacity as a 3D Printer Field Service Technician and member of the Formlabs Services team, you'll resolve technical issues, investigate machine errors, and evaluate printer logs on and off-site. Onsite, you’ll perform visits to train and onboard new partners and customers, as well as repair and maintain their 3D printers. Offsite, you’ll assist Formlabs’ partners and customers with technical issues via email and phone.

The Job of an Application Engineer:

  • Pre-sales and 3D printing application support

  • Support new channel partner set up

  • Sales leads verify

  • Training for partner and end-user including on site and webinar

  • Enhance Formlabs user experience to improve customer satisfactions

  • Database build up for Korean technical support

The Job of a Field Service Engineer:

  • Technically support our partners and customers in resolving issues with their 3D printers by email and phone

  • Perform on-site 3D printer installations, on-boarding, training, repairs, and maintenance for partners and customers in the field

  • Help partners deliver outstanding service to their customers

  • Collaborate on solving technical issues with our global engineering team

You:

  • Previously worked in a technical support role

  • Speak, read, and write in Korean and English

  • Are knowledgeable in CAD manipulation and design (Solidworks, Creo, Rhino,etc)

  • Have 3D printing knowledge (preferred, not required)

  • Have strong analytical skills

  • Care about customers

  • Are a team player

  • Are open to occasional travel

Bonus skills:

  • Enjoy creating, crafting, forming, making, repairing, and playing with new tools

  • Have an optimistic attitude that positively effects others

We offer:

  • A people-first company culture

  • A flexible vacation policy

  • Access to unlimited 3D printing

  • Last but not least, an inspiring working environment with diverse, international colleagues.

We build amazing things. Come join us.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.