Senior Customer Operations Manager



Customer Service, Operations
Budapest, Hungary
Posted on Thursday, June 6, 2024

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Tesla, Gillette, and New Balance, just to name a few.

Founded in Boston in 2011, Formlabs is now one of the leading 3D printer manufacturers in the world. Our internal sales and services teams, as well as a network of more than 100 distribution partners represent us throughout the globe across various verticals. The Customer Strategy and Operations team drives key go to market initiatives, and supports sales and services leads with planning, insights, process optimization, and project management, thereby enabling Formlabs to deliver the best customer experience in 3D printing across the globe. We are looking for an experienced and ambitious professional to navigate data projects across teams and regions.

If you are experienced with process and operations optimization, have an exceptional, proactive “can-do” attitude, have fun understanding and breaking down complex issues and put the solutions into action, and enjoy working with clever teammates and diverse stakeholders, then we have the perfect challenge for you! Join our team as Senior Go-To-Market Operations Manager.

The job:

  • Analyze sales and services processes, projects, and programs and identify opportunities for improvement, implementing changes to enhance productivity
  • Prioritize projects with ambiguity and complexity, focusing on impactful returns in both finances and time
  • Lead complex sales and services operations projects by analyzing requirements, defining project scope, developing project approach and timeline & collaborating with diverse stakeholders and departments to deliver
  • Provide leadership and mentorship to the Go-To-Market operations team


  • 5+ years of experience as a sales operations manager or related role
  • Experience with Salesforce, Magento or similar software
  • Excel at communication and stakeholder management
  • Bachelor’s degree in Business Administration, Sales, or a related field; MBA is a plus.

Bonus Points:

    • Experience with SaaS or hardware companies
    • Project management certification

We Offer:

  • Catered lunch at the office 3 days per week
  • Private health insurance with Medicover (Blue package + hospital coverage)
  • A monthly or quarterly public transportation pass for Budapest
  • Free beverages and snacks at the office
  • All You Can Move sports pass with 7000 HUF monthly allowance
  • Free 3D prints
  • An inclusive, dog-friendly office with diverse and inspiring colleagues
  • Development opportunities both in-house and off-site

We build amazing things. Come join us!

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.