IT Specialist



IT, Education
Fremont, CA, USA
Posted on Friday, March 15, 2024

Company Description:

We are creating the future of brain-computer interfaces: building devices now that have the potential to help people with paralysis regain mobility and independence and invent new technologies that could expand our abilities, our community, and our world.

Team Description:

For Neuralink's Information Technology team, the corporate environment is production. It is where our groundbreaking research and development takes place and hosts our assembly lines, neural recording training and processing, and many other functions. The team builds systems & processes which safely accelerate our progress along the company's critical path.

Job Responsibilities and Description:

IT Specialists are the frontline, first response for technical issues impacting employees and are critical to successful daily operations across the organization. They staff our helpdesk and participate in our IT Triage rotation to answer questions and handle requests to unblock teams across the company.

They have the opportunity to regularly collaborate with mechanical engineers, neurosurgeons, materials scientists, software engineers, veterinary technicians and many other roles to troubleshoot and fix blocking issues. These include network connectivity, operating systems, identity and access management, onboarding and offboarding, and other business-critical operations.

Required Qualifications:

  • Top notch customer service skills. You are all about creating an excellent customer experience for our internal team members!
  • Resourceful, flexible and adaptable; no task is too big or too small.
  • Excellent interpersonal and communication skills.
  • Tenacious debugging skills but able to surface more challenging problems to the broader team.
  • Able to create, maintain, and improve internal team documentation.
  • Familiar with SaaS productivity platforms (GSuite, MS Office) and user management systems (Microsoft Entra, Google Workspace).
  • Experience provisioning and administering Windows, macOS and/or Linux systems.

Preferred Qualifications:

  • Experience with network engineering across multiple vendors like Fortinet, Cisco Meraki, and Ubiquiti.
  • Understanding of networking protocols including TCP/IP, UDP, ARP, DNS, DHCP, WPA.
  • Experience managing Audio/Video conferencing setups for crystal-clear and reliable communication.
  • Familiarity with Mobile Device Management such as Apple Business Essentials and Microsoft Intune.
  • Experience supporting production lines, medical systems, and/or laboratory settings.
  • Software scripting skills with tools like python, ruby, shell, or similar.
  • Strong grasp of security fundamentals and compliance requirements.

Pay Transparency:

Based on California law, the following details are for California individuals only:

California Hourly Rate Range:
$21—$46/hr USD
For Full-Time Employees, your compensation package will include two major components: salary and equity. Guidance on salary for this role will be determined according to the level at which you enter the organization, with the ability to gain more over time as you contribute. In addition, Full-Time Employees are eligible for the following benefits listed below.

What We Offer:

  • An opportunity to change the world and work with some of the smartest and most talented experts from different fields
  • Growth potential; we rapidly advance team members who have an outsized impact
  • Excellent medical, dental, and vision insurance through a PPO plan
  • Paid holidays
  • Commuter benefits
  • Meals provided
  • Equity + 401(k) plan *Temporary Employees & Interns excluded
  • Parental leave *Temporary Employees & Interns excluded
  • Flexible time off *Temporary Employees & Interns excluded

Multiple studies have found that a higher percentage of women and BIPOC candidates won't apply if they don't meet every listed qualification. Neuralink values candidates of all backgrounds. If you find yourself excited by our mission but you don't check every box in the description, we encourage you to apply anyway!

Neuralink provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

If you need a reasonable accommodation at any point in the interview process, please let us know. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in those processes. Examples of reasonable accommodations include but are not limited to:

  • Documents in alternate formats or read aloud to you
  • Having interviews in an accessible location
  • Being accompanied by a service dog
  • Having a sign language interpreter present for the interview