We are NotCo, one of the fastest growing Latin American startups in recent times. We innovatively combine science and technology to create plant-based products that are just as tasty, but with less environmental impact and taking the animal out of the equation. Our goal? For the good of the planet, we are going to reinvent the food industry: one delicious bite at a time. We are currently operating and conquering palates in Chile, Brazil, Argentina, Colombia, USA, Canada and Mexico.Part of our DNA is to undertake, take risks, innovate and move the needle! We are not a perfect company and we do not have the perfect culture, but we do have the right culture: we are a group of people working tirelessly to change the food system and mass market mindset to protect our world, our health, our future generations, animals , and what remains of the beautiful wildlife. We embrace diversity, at NotCo everyone is welcome, here the only thing that matters is talent, potential and the motivation to want to generate high-impact changes: we are a group of unusual people, under a common goal.For our operation in nited States, we are looking for a CPFR (Customer Facing Specialist) to be based in Argentina, working remotly for the US.The Customer Facing Specialist will support customers with NotCo Products. Provides responses to inquiries by phone and e-mail, including handling concerns, complaints, or other issues as required.Main responsabilities:

• Answer customer's questions, resolve problems and maintain customer satisfaction by providing problem solving solutions
• Process Customer Orders
• Oversee order confirmations, short shipments, cancellations and communiation
• Manage order returns, demages and communcation to the costomers
• Manage inventory and code dates weekly
• Oversee sample, outlet and donation orders
• Manage new shipments and update in SAP
• Post and closie out outbounds orders in the specific warehouses
  

They will be responsible for high volume of inbound and outbound phone calls and maintaining relationships with customers.Requiered experience:Fluency in verbal and written English.Experience iwarehouse and logisticsSAP & Excel.3/5 Years minimum experience as a Customer Service Representative including processing Customer Orders and issuing Sales Orders for outbound orders.