Senior Director of Business Intelligence and Analytics



Sales & Business Development, Operations, Data Science
Seattle, WA, USA
Posted on Wednesday, May 17, 2023
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
About the Team
The BI and Analytics team is on a mission to bring relevant data and insights to every person at Outreach while advancing the use of data and promoting an insight-centric culture. We are a centralized resource providing a suite of services to Outreach business functions including KPI definition, dashboards & reporting, ad hoc analysis, forecasting, self-serve analytics, predictive models and data pipeline building, and management.
The Role:
Outreach is growing rapidly and seeking Senior Director of Business Intelligence and Analytics with a demonstrated track record of excellence in developing and managing advanced analytics capabilities. As a leader on our BI and Analytics team, you will provide leadership with data, reporting, and actionable insights to proactively manage and optimize business strategy, processes, and performance. This role will report to the SVP of FP&A and Analytics.
This role is located in Seattle. Our Seattle office address is - 333 Elliot Avenue W, #500, Seattle, WA 98119.

Your Daily Adventures Will Include:

  • You and your team will generate actionable insights that enable our GTM, Product, and Operations teams to make data-driven decisions and achieve our business goals. Your team owns the build and presentation of clear narratives on company performance in MBR/QBR formats to a broad audience
  • Prioritize and execute on project roadmap to develop insight from analysis and compelling synthesized recommendations. Analytical rigor and strategic thinking are a must, but you’ll need to get your hands dirty to drive real, sustainable impact
  • Become intimately familiar with the business, lead the team to distill and deliver critical business insights for leadership, and influence teammates and executives with your findings
  • Lead, mentor, and optimize productivity across our business analytics teams
  • Develop consistent and scalable processes to continuously monitor data integrity
  • Work closely with key stakeholders to gather business requirements from a diverse number of users across teams and translate requirements into scalable and cohesive solutions; enhancements, bugs, new processes, requests, ticketing systems

Our Vision of You:

  • 10+ years of experience in operations, analytics, strategy, preferably within a growing SaaS company
  • 3+ years of experience building and managing a team
  • Experience leading and building an analytics team with the ability to create a performance- and metrics-focused culture a hands-on leader who knows how to apply the right level of situational guidance to smart analysts
  • An in-depth understanding of traditional B2B sales demand generation, pipeline management, and forecasting with the ability to operate in a fast paced environment with competing priorities
  • Strong understanding of SaaS product design and key performance indicators of customer usage and engagement
  • Experience analyzing and summarizing large amounts of data from multiple systems to provide a unique insight into business operations
  • Working knowledge of relevant systems and underlying data (Salesforce, Outreach, Zuora preferred)
  • Strong interpersonal and communication skills and proven experience in cultivating collaborative working relationships with teams across an organization
  • Ability to cover a range of activities, from C-level presentations to hands-on, data deep-dives with analysts. Including the ability to summarize and visualize complex analyses that tell a compelling story
  • Strong organizational and multitasking skills with attention to detail, a sense of personal accountability, and urgency for achieving results
Why You’ll Love It Here
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
• A parental leave program that includes not just extended time off but options for a paid night nurse, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status