One of the largest teams at Outreach, Customer Success is the trusted advisor helping Sales Leaders shape their strategy and drive measurable business impact. We are the experts on our product, the Sales Execution industry, and contextualize together how it delivers value for our customers. A successful team member will be collaborative in their approach, balancing the need for scale with the voice of the customer.

As the RVP Customer Success - Scale, you will spearhead development of digital and scale strategies across Customer Success. Reporting to the SVP of Customer Success & Professional Services, this is a pivotal role that requires the ability to lead teams, rapidly build and design success programs, oversee content for Customer Success, expand CS motions into digital journeys, and continually iterate. In collaboration with Sales, Marketing and the post-sales organization you will help our team deliver a seamless customer journey, build best practices and help a fast growing company deliver against customer promises.

We are the experts on our product, the Sales Execution industry, and contextualize together how it delivers value for our customers. A successful team member will be collaborative in their approach, balancing the need for scale with the voice of the customer.

You’ll also dig deep into the analytics working with our analyst team to identify the largest areas of impact. Measuring and monitoring the success of our programs and their achievement of leading and lagging indicators.

This role is based in Mexico City, MX and will be an office based position once an office is established. We are looking for someone locally in Mexico City.