Senior Engineering Manager, Trust & Safety



Software Engineering, Other Engineering
San Francisco, CA, USA · New York, NY, USA · Remote
Posted on Saturday, June 15, 2024

Patreon is the best place for creators to fire up their fandoms, share exclusive work, and turn their passions into lasting creative businesses. Over 250,000 podcasters, writers, musicians, artists, and other creative people use Patreon to reach their biggest fans directly and earn an income for the value they provide. Creators can offer paid memberships that unlock access to exclusive work and community, or sell individual digital items from their own Patreon shops.

Ultimately, our goal is simple: fund the creative class. And we’re leaders in that space, having sent over $3.5 billion to creators since our founding. We’re continuing to invest heavily in building the most talented team in the Creator Economy and are looking for a Senior Manager, Trust & Safety to support our mission.

This role is remote with optional in-person attendance in either the San Francisco or New York offices. Expect to travel a handful of times per year for team building and collaboration offsites.

About the Role

  • You will be a company leader in Trust & Safety (Content Safety and Account Integrity), leading efforts to keep our creators and fans safe.

  • You will directly manage a cross-functional team of Trust & Safety fullstack engineers, machine learning engineers and a data analyst to execute on an impactful safety roadmap.

  • You will leverage data to provide strategic clarity and uncover operational wins.

  • You will coach and mentor your team members and help grow their career.

  • You will collaborate with cross-functional peers such as product, policy, and operations to craft a clear strategy and roadmap for safety at Patreon.

  • You will be an advocate and represent your team’s work in company-wide forums, and contribute to shaping overall safety investments and culture at the company.

About You

  • You have 5+ years of experience managing high-performing engineering teams.

  • You have 2+ years in the Trust & Safety domain, either as an IC or in a managerial role.

  • You possess strong analytical skills with a rigorous, scientific approach to learning and decision-making.

  • You have excellent communication and prioritization skills.

  • You have a growth mindset and aspire to continuously improve your skills.

  • You build trust and foster psychological safety within your team and with cross-functional partners.

  • You remain deeply technical and are able to provide technical guidance to your team.

  • You are energized about protecting users from harm and abuse, and fostering a safe community at Patreon.

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

  • Put Creators First | They’re the reason we’re here. When creators win, we win.

  • Build with Craft | We sign our name to every deliverable, just like the creators we serve.

  • Make it Happen | We don’t quit. We learn and deliver.

  • Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds across the organization. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.