IT Support Engineer

Scale AI

Scale AI

IT, Customer Service
New York, NY, USA
Posted on Saturday, June 29, 2024

Scale is looking to grow our IT team! We are looking for someone who is excited by the opportunity to be part of a fast-paced environment that pushes you to learn while doing. This role needs to be great with people and strongly focused on learning and executing. You will be someone who focuses on patterns and doesn’t like doing the same thing twice. Your goal in this position is making people happy while creating simple and repeatable solutions for all!

You will:

  • Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access.
  • Provide general IT support to all Scale employees (help desk/service desk, troubleshooting, etc.).
  • Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
  • Own IT asset management and ensure accurate and actionable records are kept of required equipment.
  • Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team.
  • Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management).
  • Create and update technology documentation for internal IT teams and for Scale employees.
  • Have a constant drive to improve the experience of our users, and our internal processes: "How can I make things better?"
  • Must be willing to be in-office 100% of the time, 5 days a week, in our NYC office, and help provide site support to 200+ employees.
  • Be able to prioritize and change focus when necessary.
  • Have a drive to learn and grow

Ideally you'd have:

  • 1-2 years of corporate IT experience.
  • Deep understanding of computer fundamentals and troubleshooting: hardware and software (Mac, Windows) & cloud technologies (Google Workspace, Slack, Zoom, Okta, Azure AD/M365).
  • A positive attitude and excitement for building new processes and policies for a rapidly growing organization.
  • Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them.
  • Security and Compliance focused mindset.

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:
$88,000$105,600 USD

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI. Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an affirmative action employer and inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision.

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data.