Technical Support Engineer for DevX (late shifts)



IT, Customer Service
Posted on Saturday, May 6, 2023

As a Technical Support Engineer you will work with leading enterprise organizations and startups to realize the power of data analytics with Sisense. Our Technical Support team spans the globe and has recently begun a major transformation effort to move to a SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing.

Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program. We are employing best in breed tools along with processes co-authored or influenced by our team directly. We believe in the power of great customer experience and the happiest customers are made by having the happiest team helping them.

Please pay attention to the working schedule: day shifts coverage, Monday-Friday (16 pm — 1 am Kyiv time). The position will also include shifts on Holidays with additional payment.

What You’ve Already Accomplished...So Far
- You are already experienced with IT infrastructure and applications support
- You already have experience with supporting complex product infrastructure and applications
- You have vast experience with SQL and NoSQL databases
- Experience with JS, Node JS, Rest API
- You have experience in communication with English-speaking customers
Will be great if you also have
- Web development background and/or programming familiarity
- Knowledge in writing SQL and understanding business requirements

About You
- You have a data-driven, analytical mind and excellent problem-solving skills
- You’re detail-oriented with the ability to prioritize, multitask and meet deadlines
- You have proven ability to motivate and work both independently and in a team environment
- You also have a passion for supporting and helping others
- In addition, you have a strong desire to learn, grow and contribute to overall company values of collaboration and service
- You have excellent English — communication, listening, and writing skills

What You’ll Do
- Investigate technical problems which are related to User Interface and problems related to it
- Develop, design and propose solutions to meet technological and business needs for customers (e.g. workarounds for product issues and additional features)
- Manage critical issues that impact customer’s business
- Work with Engineering and Product teams to meet customer requirements and improve our product
- Present complex technical information about the product to the customers
- Take part in the creation and maintenance of our knowledge-based and community
- Work with Linux shell, RestAPI, Web applications troubleshooting, identifying process improvements, debugging, comprehending technical documents

Why You Should Join Our Team
- We live our values. We care about each other, the technology we create, and the customers we support. We know we’re constantly learning and improving, and look forward to sharing insights and techniques with each other.
- We have interesting customers. We support the Red Cross with dashboards about supplies, help a suicide prevention hotline with SQL+Python ML analysis, and enable Tinder to make better matches.
We are our own customer. We’re heavy users of the features we build and have an intuitive understanding of what makes data teams so special and successful.
- “You have unlimited questions remaining” is core to our team’s philosophy. We are excited about learning and sharing together, and work hard to make sure that everyone is set up for success.

- We are a radically innovative BI company focused on redefining every aspect of business analytics.
- We’re an industry leader with more than 2,000 global customers, including Expedia, Flexport, Nasdaq, GE, Philips & Tinder.
- We’ve been recognized as a leading visionary in Gartner’s Magic Quadrant for Analytics and Business Intelligence.
- We’re onboarding rapidly! We have over 600 employees with offices in San Francisco, New York, Tel Aviv,, Melbourne, London and Kyiv.
- We believe strongly in a data-driven approach to all that we do. We’re constantly measuring and optimizing everything about the business.
- We’ve been recognized by Comparably, Glassdoor and Best Places to Work for our amazing company culture.

- Late-shifts Engineers are working remotely now. However, a new office with a superior view is open for Siseners.
- We hire only people we trust. All Sisensers join the company without a probation period.
- We believe all Sisensers should be owners of our company’s success. We grant all employees stock options that start vesting on Day One.
- We support a work-life balance philosophy and provide unlimited vacations (flexible time off) and additional long weekends to all Sisensers.
- We care about each other. All team members have extended medical insurance and additional COVID-19 coverage.
- We provide Sisensers with a sports reimbursement to support physical fitness and mental well-being.