Spaceport Operations Specialist
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
SPACEPORT OPERATIONS SPECIALIST
The role of Spaceport Operations Specialist will be to provide the direction and management of the organization’s housing accommodations, transportation, site amenities, and customer service activities. You will help develop and implement effective customer service strategies and training programs. The duties of Spaceport Operations Specialist will include but are not limited to; coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with customers, hiring and developing talent, ensuring team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, setting and upholding customer service principles. Spaceport Operations Specialist will support the mission by providing a foundation of understanding for excellent customer service and quality of living and visiting accommodations that boost morale and productivity within SpaceX.
- Oversees Spaceport Village Operations including strategy and execution leasing/rental housing program, transportation, amenities, events
- Monitors quality and consistency of Spaceport operations by setting and enforcing standards, inspecting and routinely walking areas of responsibility
- Trains staff on customer service, anticipating guest needs and problem resolution
- Enforces proper safety practices with staff and leads
- Coordinates and enhances time management for team
- Monitoring financial activities for Spaceport operations strategically driving revenue and improving operating costs
- Creation and maintenance of in person and online training materials
- Performance management for Spaceport Operations staff
- Assist in all aspects of project implementation to build out Starbase Village as needed, including aesthetic industrial design improvements
- Provide campus wide reporting on departmental spend, ticketing, and other metrics as requested
- Obtain multiple bids from competing contractors by creating scopes of work
- Perform job walk-downs with vendors, engineers, supervisors, and managers
- Create RFPO’s and assists the buyers with vendor selection
- Ensure purchase orders are accurate with no cost over runs
- Position works closely with Spaceport Development Team, Facilities, Culinary and Hospitality teams
- High school diploma or equivalency certificate
- 5+ years of leadership experience within the hospitality industry
PREFERRED SKILLS AND EXPERIENCE:
- Experience opening new operations and/or creating operational procedures from the ground up
- Advanced knowledge of customer service and problem resolution
- Experienced with Microsoft office and outlook
- Excellent communication skills both written and verbal
- Excellent knowledge of room inventory, housekeeping processes and guest service
- Experience in corporate environment
- Proficient knowledge of human resources management
- Ability to organize work for large groups in various service formats
- Strong time management skills
- Experience with high volume, complex multidisciplinary operations
- Experience leading groups in large team settings of 10 or more staff members
- Eye for aesthetic industrial design
- Experience with facilities within an aerospace industry
- Familiar with space planning procedures and operations
- Ability to create and update RFPOs and facilities work orders in an ERP software
- Ability to work effectively in a team environment
- Ability to make independent judgments with limited information
- Communication skills for relaying data (verbally and in-writing) between other employees, vendors, and customers
- Logical and strategic approach to solving problems
- Ability to read and understand basic floor plans
- Comfortable working in a high-stress environment balancing several projects at any given time, and the flexibility to adjust for abrupt changes in strategic directions
- Ability to lift up to 25 lbs. unassisted
- Ability to stand for long periods of time
- Ability to work all shifts and available for overtime and weekends as needed
- Must be willing and able to work weekends and non-standard work-week hours
COMPENSATION & BENEFITS:
Spaceport Operations Specialist/ Level I: $75,000.00 - $95,000.00/per year
Spaceport Operations Specialist/ Level II: $90,000.00 - $115,000.00/per year
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.
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