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Manager, Professional Services

Stripe

Stripe

Sales & Business Development
Chicago, IL, USA
Posted on Friday, June 28, 2024

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe builds the most powerful and flexible tools for running an internet business. We handle billions of dollars each year and enable hundreds of thousands of users around the world to scale faster and more efficiently by building their businesses on Stripe. The majority of US internet users have purchased something from a Stripe user in the past year.

To further this important mission, we are seeking a Professional Services Manager to lead a team of high-performing Implementation Consultants and Integration Engineers. The Professional Services team partners with Stripe’s largest and most complex users to lead them through the integration process and bring them live on Stripe.

What you’ll do

Managers at Stripe focus on our largest and most complex users and are responsible for the end-to-end process of scoping, selling, and managing the professional services provided to those users. You’ll inspire & motivate individual development and career growth and develop and execute the long-term strategy and vision of the Professional Services team. You’ll also be tasked with being able toIdentify, develop, launch, and execute to completion strategic and operational initiatives designed to uplevel the team’s capabilities.

Responsibilities

Management:

  • Oversee and guide the day-to-day operations of the team, including staffing, metrics, reporting, team management, and engagement sponsorship.
  • Serve as engagement sponsor, ensuring projects are on track; engage with key customer and Stripe contacts as needed to resolve issues and drive progress.
  • Partner with other managers and PS teams to optimize team utilization and project coverage
  • Review pipeline for upcoming projects and manage headcount and staffing accordingly

Recruiting:

  • Actively source and recruit diverse talent to grow the team
  • Interview and evaluate candidates through 1:1 and panel interviews

Sales:

  • Collaborate with Stripe Sales, Customer Success, Technical Account Managers, and Solution Architecture teams to iteratively align with user requirements
  • Work with Stripe account teams and Stripe users and prospective users to present the value of professional services; identify, qualify, and scope professional services, and negotiate scope of work between users and Stripe.

Team:

  • Partner with Stripe Product and Engineering to escalate and develop resolution to issues and incorporate user feedback and requirements into Stripe’s product development cycle.
  • Identify, capture, and promote best practices, tools, and tactics to enable faster and broader adoption of Stripe products.
  • Create a collaborative work environment that fosters diversity, autonomy, transparency, innovation and learning while holding a high bar for craftsmanship.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • Account management roles with experience leading technical and implementation resources and scoping/selling professional services to existing and new users
  • High quality communicator; able to communicate (verbally or written) complex and technical concepts to both technical and non-technical audiences
  • Proven ability to operate in a collaborative cross-functional team environment, providing thought leadership to drive consensus and reach decisions
  • Strong analytical and project management skills
  • Demonstrated mentorship capabilities
  • Ability to operate and execute in a highly ambiguous, fast-paced dynamic environment
  • Energy, enthusiasm, and passion for making customers successful and driving individual and team growth

Preferred qualifications

  • * Experience working with enterprise clients in the Professional Services space at a fast paced technology focused company.

This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office).

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live.

The annual US base salary range for this role is $236,300 - $354,500. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Office locations

Chicago

Remote locations

Remote in United States

Team

Professional Services

Job type

Full time