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Sr. Customer Solutions Engineer

Sysdig

Sysdig

Customer Service
Posted on Saturday, June 15, 2024
In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. We are passionate open source enthusiasts at heart and technical problem-solvers who are continually innovating and delivering powerful solutions to secure cloud-native applications.
We value diverse opinions and open dialogue to spur ideas. We believe in working closely together to achieve our goals, and since our launch, we have been flexible with when and where we work. We’re an international company that understands how to cultivate a strong culture across remote teams.
And we’re a great place to work too – we’ve been named a “Best Place to Work” by Inc.,the San Francisco Business Times and the Silicon Valley Business Journal, and we won six workplace awards from Comparably this year. We have been recognized by Deloitte as one of the 500 fastest-growing organizations for the last four years.
We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?

What you will do

  • Be a hands on technologist and collaborate with Sysdig customers on a regular basis
  • Build and maintain relationships across the customers organization from engineers to Exec level
  • Drive business outcomes and value realization by establishing customer centric solutions
  • Provide customers guidance on Sysdig deployments and operational best practices
  • Contribute to workshops aimed at helping customers unlock the full value of the Sysdig platform
  • Be an advocate for customer requirements and partner with Product Management and Engineering to align roadmap initiatives
  • Partner with Sales to drive customer retention and account growth
  • Partner with Support and Professional Services to ensure highly quality customer solutions and efficient issue resolution

What you will bring with you. Experience using the following technical skill sets to drive customer business outcomes:

  • Experience creating and optimizing container images
  • Experience installing, upgrading, and troubleshooting solutions on Kubernetes in an Enterprise environment
  • Experience creating and managing Kuberenetes clusters On-Prem and/or on Cloud Service Providers
  • Strong understanding of cloud native applications, platforms, security, automation techniques, and DEVSECOPS
  • Experience in software development and scripting using API endpoints
  • Experience leading and managing projects, working with Customers/Users (internal and/or external), and strong communication skills
  • Experience managing issues, root cause analysis, and driving to resolution
  • Bonus: Experience using time series metrics to troubleshoot application issues and understanding of industry-accepted monitoring practices like Golden Signals, USE method, etc is a plus

What we look for

  • One or more of CKAD/CKA/CKS Certifications
  • Experience with Linux, Helm, Terraform, Kubernetes, Cloud Platforms
  • Experience with Prometheus and PromQL
  • Self-motivated, proactive, and innovative team players who strive to inspire customer loyalty
  • Strong “hands on” technologists dedicated to continued learning
  • Experience with Cyber Security in Cloud and Container Ecosystems and capable of acting in a consulting role
  • Strong empathy, patience, and a passion for working with customers
  • Coachability
  • Experience working with Sysdig and/or Falco is a plus

Why work at Sysdig?

  • We’re a well funded startup that already has a large enterprise customer base
  • We have an organizational focus on delivering value to customers
  • Our open source tools (https://sysdig.com/opensource/) are widely used and loved by technologists & developers

When you join Sysdig, you can expect:

  • Competitive compensation, including equity opportunities
  • An international culture with employees in more than 40 countries
  • Flexible work arrangement
  • Mental well-being support for you and your family and company-wide recharge days
  • Career growth and development opportunities
The U.S. annual on target earnings (OTE) range for this full-time position is between $130,000 and 163,000 USD/year. This range represents a combination of annual base pay and targeted commission. Actual offers may be higher or lower than this range based on a variety of factors, including (but not limited to) the candidate’s work location, job-related skills, experience and education.
We would love for you to join us! Please reach out even if your experience doesn’t perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career is unconventional.
Some of our Hiring Managers are globally distributed, an English version of your CV will be highly appreciated!
Sysdig values a diverse workplace and strongly encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.
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